Exchange and Returns Policy

Leora Candles Exchange and Return Policy

At Leora Candles, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.

Returns:

  • You may return any unused and unopened items within 30 days of delivery for a full refund, excluding shipping costs.

  • To initiate a return, please contact our customer service team at [email address/phone number] to obtain a Return Merchandise Authorization (RMA) number. Please ensure the items are securely packaged to prevent damage during transit.

  • Once we receive your returned items and verify their condition, we will process your refund within [number] business days. Please note that the refund will be issued to the original payment method used for the purchase.

Exchanges:

  • We are happy to offer exchanges for items of equal or lesser value within 30 days of delivery. To request an exchange, please contact our customer service team at [email address/phone number] and provide details of the item you wish to exchange and the new item you would like to receive.

  • Once your exchange request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the original item.

  • Upon receiving the returned item and verifying its condition, we will promptly ship the new item to you. Please note that any price difference between the exchanged items will be handled accordingly, either through a refund or additional payment.

Exceptions:

  • Personalized or customized items are not eligible for returns or exchanges unless they arrive damaged or defective.

  • Items marked as final sale are not eligible for returns or exchanges.

Damaged or Defective Items:

  • In the rare event that your order arrives damaged or defective, please contact us immediately at [email address/phone number] with photos of the damaged items and packaging. We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.